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ABM Computers, Alameda, Bay Area CA

Professional IT Services for Home & Business - Tel: 510-522-4921

COVERAGES & BILLING POLICY
COVERAGE
Our primary coverage is serving the entire Bay Area, although we manage quite a few corporate locations remotely outside these areas as well. Please contact us for details.
BILLING POLICY (Last updated January 1st, 2023)
  • Call in unscheduled remote/phone support is billed @ $140hr, a ticket is opened if there isn’t an existing ticket open and the time on the ticket is tracked. If the time meets the minimum billing period of .5hrs the ticket is closed on resolve and billed, if the time is less than the minimum the ticket is updated and remains open.
  • On-site scheduled service requiring hardware or a project scope that is discussed beforehand is billed at $140hr and a written estimate for parts / proposed labor can be provided prior to the service.
  • In-shop service / walk-in is billed $120hr and queued based order received. Priority/rush service when available is $140hr.
  • Emergency / after-hour service billed at 1.5x applicable rate.
  • Scheduled maintenance – support – training is available in hourly blocks weekly / monthly with a 4hr minimum @ 15% labor discount.
  • Website/email hosting support and modifications are available at the hourly remote support rate or can be quoted on based on project in the event of a re-design or host migration.
  • Server maintenance on Windows Server, SQL Server, VM Server, etc billed at an hourly rate and typically requires a minimum of 2-3hrs a month to deploy updates, manage and review firewall rules and exceptions, verify and groom backups and prune stale users/temp data.
  • Hosted cloud VPN is available for $100 per year per site, up to 25 users. Additional user pricing is available on request.
  • Dual-core 50gb Win10/11 hosted VM for FTP/SFTP transfers is available for monthly or yearly leasing with scalable options, quotes are available on request.
  • Screenconnect licensing RMM (remote management and monitoring) per device per year is $60, if requested this includes client access via R-Desk. This allows expedited remote support, zero-day vulnerability patches, scheduled maintenance 7 days a week, and off-peak work hours.
  • Endpoint protection licensing per device per year is $59.95, which allows antivirus, firewall, ransomware protection, and notifications sent to account managers of compromised or exploited machines on the network so the problem can be addressed and staff can be trained to mitigate future exploits. (highly recommended on servers / networked workstations).
  • ABM recommends and supports Backblaze cloud backup services and CrashPlan cloud backup services for those requiring HIPAA compliance. Pricing is available upon request.
TERMS AND CONDITIONS:
PAYMENT TERMS
We accept most major credit cards such as VISA, MasterCard, and Discover Cards. We do not accept American Express. Prepayments arrangements can also be made.
RETURNS
We allow full refund within 30 day time period with receipt and packaging.
ON SITE SUPPORT
On-Site support is available in the San Francisco Bay Area, please call for more information.
PRICING
All prices are subject to change without notice. Labor is guaranteed for 30 days after pickup, and parts are guaranteed for 1 year after pick up.
COMMENTS AND SUGGESTIONS
You can reach us at (510) 522-4921. Any comments would be appreciated.
MORE ABOUT US
Home Users / Home Business
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Networking Solutions and Networking Security by ABM Computers

LIST OF SERVICES
Custom built and designed servers and workstations using Intel motherboards and processors
Windows 2012, 2008, 2003 and 2000 Server support
Tablet integration and installations
Workstation integration
Active directory support
Network switches and routers
Data backup and disaster recovery services
Cloud installations and monitoring services
Network Security Services
Quick response time with out award winning service department
Extended hours support services available
Remote monitoring of entire network infrastructure
Apple OS support and networking
Internet connectivity and support services
Wireless solutions and wireless printing
Security camera installations

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